Terms of Service – AN Auto Store
بِسْمِ اللَّهِ الرَّحْمَٰنِ الرَّحِيمِ 🚘 Your Car. Your Signature. 🚚 Delivery across Pakistan ⭐ Pakistan's Only Exclusive Premier Auto Store

خریدا ہوا مال واپس بھی ہو سکتا ہے اور تبدیل بھی ہو سکتا ہے

CUSTOMER POLICY

Terms of Service

Last updated: October 2026. Please read these terms before using anautostore.com or placing an order.

Overview

This website is operated by AN Auto Store. Throughout the site, the terms “we”, “us” and “our” refer to AN Auto Store.

AN Auto Store offers this website, including all information, tools, products and services available from this site to you, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our website and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including any additional terms, conditions and policies referenced herein or available through hyperlinks on our website.

These Terms apply to all users of the website, including browsers, customers, merchants, vendors and contributors of content.

Please read these Terms carefully before accessing or using our website. By accessing any part of the website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, you should not access the website or use our Services.

Any new features, products or tools added to the store will also be subject to these Terms. We reserve the right to update, change or replace any part of these Terms by publishing updates on this page. Continued use of the website after changes are published constitutes acceptance of those changes.

Our online store is hosted on Shopify Inc., which provides the e-commerce platform that enables us to sell our products and Services online.

1. Online store terms

By agreeing to these Terms, you confirm that you have reached the age of majority applicable in your jurisdiction or that you have permission from a parent or legal guardian to use this website where required.

You may not use our products, website or Services for any illegal or unauthorized purpose. You must not violate any applicable laws while using the website, including intellectual property, copyright, fraud, cybersecurity or consumer laws. You must not transmit viruses, malware, malicious code or any other harmful technology.

Violation of these Terms may result in suspension or termination of your access to our Services.

2. General conditions

We reserve the right to refuse Service to anyone for legitimate business, security, fraud-prevention or legal reasons.

You understand that information you submit through the website may be transmitted over different networks and systems. Payment information is processed using appropriate payment and e-commerce service providers.

You may not reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, website content or access to the Service without our written permission. Headings in these Terms are provided for convenience and do not affect interpretation.

3. Accuracy of information

We make reasonable efforts to ensure that information displayed on our website is accurate and current. Product descriptions, specifications, availability, compatibility information, prices, colors, packaging and other information may occasionally contain errors or may change.

Information on the website should not be treated as the sole source for technical, installation or vehicle compatibility decisions where professional advice may be required. We reserve the right to modify website content at any time.

4. Changes to services and prices

Prices for our products may change without prior notice. We reserve the right to modify, suspend or discontinue any product, feature or part of the Service. We will not be liable for price changes, product discontinuation or website modifications except where required by applicable law.

All prices are generally displayed in Pakistani Rupees (PKR) unless stated otherwise.

5. Products and services

Certain products may be available exclusively online and may have limited quantities. Products are subject to our Shipping & Returns policy.

We make reasonable efforts to display product images, colors, dimensions and specifications accurately. Actual appearance may vary slightly due to screen settings, lighting, photography, supplier updates, packaging changes or minor manufacturing variations.

We may limit sales or quantities, discontinue products, change descriptions, update pricing, or refuse orders where necessary. Availability displayed on the website does not guarantee that stock will remain available until an order is confirmed.

6. Vehicle compatibility and fitment

Some products may be designed for specific vehicle makes, models, variants, trims, model years or body types. Customers are responsible for confirming compatibility before placing an order. Where requested, provide accurate make, model, variant, year and generation details.

Compatibility may differ between imported and locally manufactured vehicle variants. If a vehicle-specific product is ordered using incorrect information, it may not qualify for return or exchange unless otherwise stated in our Shipping & Returns policy. If you are unsure, contact us before ordering.

7. Installation and product use

Certain automotive accessories may require professional installation. We recommend using a qualified mechanic, electrician, technician or automotive installer where appropriate.

AN Auto Store is not responsible for damage caused by incorrect installation, improper wiring, unauthorized modification, incorrect fitting, misuse, negligence or installation by an unqualified person. Products must be used according to their intended purpose and any manufacturer instructions. Discontinue use if you believe a product may create a safety risk.

8. Product images

Images are intended to represent products as accurately as reasonably possible. Some images may be professionally enhanced or presented in an e-commerce photography style. We do not intentionally alter the core product design or features in a misleading manner.

Minor differences in shade, texture, packaging, label design, stitching or finishing may occur between batches. Such variations do not automatically mean that a product is defective.

9. Billing and account information

We reserve the right to refuse or cancel an order. We may limit quantities purchased per customer, household, account, billing address, shipping address or payment method. We may contact you by phone, email, SMS or WhatsApp to verify, modify or cancel an order.

You agree to provide complete and accurate name, phone number, email, billing information, shipping address and payment information, and to keep that information updated.

10. Orders and acceptance

Submitting an order does not automatically guarantee acceptance. We may cancel or refuse orders due to unavailability, incorrect pricing, suspected fraud, incorrect customer information, payment failure, delivery restrictions, duplicate or suspicious orders, or technical errors.

If a prepaid order is cancelled by us, an eligible refund will be processed using the original payment method or another agreed method.

11. Payments

Available payment methods may include cash on delivery, bank transfer, card payment, mobile wallet, online payment gateway, or other methods displayed at checkout. Customers are responsible for providing correct payment details. Any charges imposed by banks, card issuers or payment providers are the customer’s responsibility unless otherwise stated.

12. Cash on delivery

Cash on delivery may be available for eligible orders and locations. We may contact customers to verify COD orders before dispatch. We may restrict or disable COD for customers with repeated refused deliveries, fake orders, unreachable phone numbers, incomplete addresses or unsuccessful deliveries. Payment must be made according to the courier’s delivery procedure.

13. Shipping and delivery

Orders are shipped using courier or delivery partners. Estimated delivery times are guidance only and may be affected by courier delays, weather, public holidays, strikes, remote locations, security situations, incorrect customer details or operational issues beyond our control.

Customers must provide a correct delivery address and an active phone number. AN Auto Store is not responsible for delays caused by incorrect customer information or circumstances outside our reasonable control. See also our Shipping & Returns page.

14. Returns, exchanges and refunds

Returns, exchanges and refunds are governed by our Shipping & Returns policy. Inspect products after delivery. If an item is damaged, defective, incorrect or incomplete, contact us as soon as reasonably possible. We may request photographs, videos, packaging images, order details and proof of purchase.

Products that have been installed, used, modified, damaged or incorrectly handled may not qualify for return unless the issue is a genuine product defect. Vehicle-specific items ordered for an incorrect vehicle may also be excluded.

15. Optional tools

We may provide access to third-party tools or services that we do not directly control. These tools may be provided “as is” and “as available.” Your use of them is at your own discretion and may be subject to the provider’s own terms. Future tools and website features will also be subject to these Terms.

16. Third-party links

Our website may contain links to payment providers, courier companies, social media platforms, product manufacturers, analytics services or other external websites. We are not responsible for their content, privacy practices, availability or policies. Review third-party terms before using those services.

17. Third-party brands and trademarks

AN Auto Store may sell or display products manufactured by third-party brands. Brand names, trademarks and logos remain the property of their respective owners. Displaying or selling a branded product does not mean AN Auto Store is an official dealer, distributor, partner, agent or representative of that brand unless expressly stated. Brand names may also be used for product identification and compatibility.

18. Reviews and submissions

If you submit reviews, feedback, suggestions, images, testimonials or other content, you confirm that it is lawful and does not violate another person’s rights. Do not submit content that is defamatory, threatening, abusive, fraudulent, misleading, obscene, illegal or infringing. We may remove content that violates these Terms. You are responsible for the accuracy of content you submit.

19. Personal information

Your submission of personal information is governed by our Privacy Policy. We may process information needed to process orders, receive payments, deliver products, prevent fraud, provide support, improve the website and communicate about your transaction.

20. Errors and omissions

The website may occasionally contain errors relating to pricing, product descriptions, promotions, shipping charges, availability, specifications, delivery estimates or compatibility. We may correct such errors at any time and may cancel an order where incorrect information materially affected the transaction.

21. Prohibited uses

You may not use our website or Services for unlawful purposes, fraud, violating applicable laws, infringing intellectual property, transmitting malicious code, collecting personal information without authorization, spam or phishing, scraping protected content without permission, interfering with website security, submitting false information, impersonating another person, or abusing others. We may terminate access where prohibited activity is detected.

22. Disclaimer of warranties

We do not guarantee that access to our website will always be uninterrupted, secure, error-free or available at all times. The website and Services are provided on an “as is” and “as available” basis to the extent permitted by law. Nothing in these Terms excludes any consumer rights that cannot legally be excluded.

23. Limitation of liability

To the maximum extent permitted by applicable law, AN Auto Store will not be liable for indirect, incidental, special or consequential losses arising from use of the website or products. We are not responsible for losses arising from incorrect installation, misuse, unauthorized modification, incompatible fitment caused by incorrect customer information, third-party services, courier delays or improper maintenance.

Where liability cannot legally be excluded, our liability will be limited to the maximum extent permitted under applicable law.

24. Indemnification

You agree to indemnify and hold harmless AN Auto Store, its owners, employees, contractors, suppliers and service providers from claims arising from your violation of these Terms, misuse of the website, violation of applicable laws or infringement of third-party rights, to the extent permitted by law.

25. Severability

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent legally permitted. The remaining provisions will continue to remain valid and enforceable.

26. Termination

These Terms remain effective unless terminated by you or us. You may stop using our Services at any time. We may suspend or terminate access if we reasonably believe that you have violated these Terms. Obligations incurred before termination will continue where applicable.

27. Entire agreement

These Terms, together with our Privacy Policy, Shipping & Returns policy and any other policies displayed on our website, constitute the agreement governing your use of our website and Services. Failure by us to enforce any provision does not constitute a waiver of that provision.

28. Intellectual property

Unless otherwise stated, original content created for AN Auto Store, including website design, text, graphics, banners, photographs, branding, logos and promotional content, belongs to AN Auto Store or is used with appropriate permission. You may not reproduce, distribute, copy or commercially exploit our original content without written authorization. Third-party trademarks remain the property of their respective owners.

29. Promotions and coupons

Promotional codes, discounts, bundles and special offers may be subject to separate conditions. Unless stated otherwise, promotions may have expiry dates, codes may be limited to one use, multiple discounts may not be combined, and selected products may be excluded. We may cancel promotions in cases of technical error, misuse or suspected fraud.

30. Communications

By providing your contact information, you agree that we may contact you regarding your order, payment, delivery, returns, customer support and account security. Where permitted, we may also send promotional communications. You may unsubscribe from marketing communications where an opt-out method is provided.

31. Governing law

These Terms of Service and any separate agreements through which AN Auto Store provides products or Services shall be governed by and interpreted in accordance with the applicable laws of Pakistan. Any disputes will be handled according to applicable Pakistani law and the jurisdiction of the relevant courts.

32. Changes to these Terms

You can review the latest version of these Terms at any time on this page. We reserve the right to update, change or replace any part of these Terms by posting updated Terms on our website. It is your responsibility to review this page periodically. Continued use of the website after changes are published constitutes acceptance of those changes.

Questions about these Terms?

Email or WhatsApp us and we will help.

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