Frequently Asked Questions
Everything you need to know before your next upgrade.
How do I place an order?
Choose your products, add them to your cart, and complete checkout with your delivery details. Check the product specifications and your car model before ordering.
How much does shipping cost?
Standard shipping costs Rs. 250. We deliver across Pakistan.
Do I need to pay shipping charges in advance?
Yes. Advance payment of the shipping charges is required to confirm your order. Contact our team if you need help with payment instructions.
Is cash on delivery available?
Cash on delivery is available on eligible orders. The shipping charges must still be paid in advance to confirm the order.
How long will delivery take?
Our published delivery policy allows up to 7 working days from the date you place your order, depending on your city and courier availability. Tracking details are shared once your parcel is dispatched.
How do I know if an accessory fits my car?
Check the compatible car model, year, size, and specifications on the product page. If you are unsure, contact us with your car make, model, year, and the product link before ordering. Universal accessories may still have size or installation requirements.
Can I change or cancel my order?
Contact us as soon as possible with your order number. We will check the order status and let you know whether a change or cancellation is still possible.
What is your return policy?
You may request a return within 30 days of receiving your item. Products must be unused, uninstalled, and in their original condition, with packaging, tags, and accessories included. Proof of purchase is required. Final-sale or non-returnable items are excluded. See our Shipping & Returns policy for full details.
Who pays return shipping?
For change-of-mind returns, the customer pays return shipping. If we sent the wrong item, or it arrived damaged or defective, AN Auto Store covers the return shipping cost under our return policy.
What if my item arrives damaged or incorrect?
Contact us with your order number, product name, and clear photos of the item and packaging. Our team will review your request and provide return or replacement instructions. Please wait for instructions before sending anything back.
How do I contact AN Auto Store?
Visit our Contact page for help with products, compatibility, payment, delivery, or returns. Include your order number when asking about an existing order.